Amazon Echo screen flicker angers owners

Amazon echo spotImage copyright Amazon

BBC News has seen dozens of complaints about screen glints affecting the Amazon Echo Spot and Amazon’s response.

One proprietor, in Hampshire, mentioned his gadget had began to flicker 16 months after he had purchased it.

He was advised its one-year guarantee had run out and provided 15% off a brand new one relatively than a refund or restore.

Under EU legislation shoppers have to be given a minimal two-year assure “as a protection against faulty good or goods that don’t look or work as advertised”.

A thread on Amazon’s assist discussion board concerning the screen drawback, which dates again a number of months, has had almost 20,000 views and there are various tweets concerning the subject.

A poster on the identical subject on Reddit mentioned it seemed to be “a widespread problem”.

“One-year warranty, and I, like many, are right outside it,” one other, within the US, mentioned.

An Amazon consultant advised BBC News: “We are investigating. If customers have any questions or concerns, they should contact customer service.”

The Echo Spot retails at £119.99 on the Amazon web site.

Overall it has obtained good opinions, with the web site TrustedReviews awarding it 4.5 stars.

What Hi-Fi describes it as “an impressive piece of kit” and notes “the display is sharp”.

In the UK, items are coated by the Consumer Rights Act 2015 (CRA), in addition to European Union legislation.

“Generally we would always advise consumers who have goods which are clearly faulty to go back to the retailer in the first instance to make their claim under the statutory rights which exist under the CRA,” Sylvia Rook, lead officer for honest buying and selling from the Chartered Trading Standards Institute, mentioned.

“Consumers have as much as six years to make a declare for defective items (5 years in Scotland).

“That doesn’t suggest that items need to final for six years nevertheless it does imply {that a} dealer cannot refuse to contemplate a declare simply because the buyer has had an merchandise for a time period, whether it is proved to be defective.”

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