A sizzling potato: Never underestimate the ability of unhealthy publicity. After Tesla eliminated driver help features from a second-hand Model S 75D following its buy from a vendor, the corporate has restored the Enhanced Autopilot and Full Self Driving, blaming the incident on a “miscommunication.”
Last week introduced information of an nameless shopper who purchased a 2017 Tesla on December 20 final 12 months from a third-party vendor. Sold at public sale, the car was listed with the driving force help features, which price round $8,000 when including them to a brand new car.
What the customer didn’t know was that three days after Tesla offered the car to the vendor, it carried out a distant audit and flagged the features for removing. It was solely after the car was offered that Tesla pushed out a software program replace that disabled them. When the customer contacted Tesla, they had been informed the car was “incorrectly configured for Autopilot versions that they did not pay for.” The firm even supplied to re-add the features for a worth.
While there have been stories of comparable incidents in the previous, Tesla sellers insist that features wouldn’t be eliminated in the event that they had been listed as a part of a second-hand car’s specs. Now, the customer in this case has had them reinstated.
Writing on Tesla Motors Club discussion board (noticed by TNW), the customer mentioned they had been contacted by a Tesla rep who “apologized for my troubles, told me that Tesla has restored all missed options.” The motive the features had been disabled? A miscommunication, apparently.
While this case was resolved, different individuals who don’t get any media publicity could possibly be experiencing the identical downside. Hopefully, Tesla will study from this incident.