A cruise barman was sacked after allegedly tricking a passenger into telling him the passcode of her husband’s missing mobile phone during a game of ‘Mr and Mrs’.
Paul Tierney, 54, lost his iPhone 7 Plus on the first morning of a week-long, £2,600 Mediterranean cruise with his wife Janet.
They allege that when crew member Suar Andika found it, he must have known it belonged to them, because the screensaver was their photo.
The phone was locked and couldn’t be accessed, until Andika pulled them up on stage to play a game of Mr and Mrs – a popular quiz where people answer questions about their other half.
One of the questions the barman allegedly asked Janet was if she knew Paul’s pin code to his phone – which she blurted out by accident.
When they got home and Paul synced his new phone with his iCloud he was furious to discover photos and videos of Suar and his colleagues.
MSC Cruises said he had been dismissed after they escorted him off the ship – and sent back the phone to Paul, with £300 and £500 worth of vouchers, he claims.
Father-of-three Paul, from Kirby, Liverpool, said: ‘When we saw the photos for the first time I was more than shocked’.
‘This holiday will never be remembered for anything other than this horrible experience.
‘Janet was in total shock. Neither of us could believe what we were seeing.
‘It would have been better if we had never seen the photos and videos and the phone had just been lost.’
The package deal booked with Cruise Nation included seven nights at sea with stop offs in Italy, Croatia and Greece.
It was only when they got home that the couple realised what had happened.
Five days after their return, they were left ‘gobsmacked’ when Paul set up his new iPhone – bought off Ebay – and synced his iCloud account.
They found more than a dozen photos and videos of the barman from the Mr and Mrs Quiz.
It’s not known how the barman got the phone, and if he simply found it on board.
Paul said: ‘I was more than shocked. I couldn’t believe what we were seeing.. We just thought “oh my god”.
‘He must have known all along it was our phone. The screensaver was of the two of us.
‘What he did was unbelievable and not acceptable in anyway, shape or form.
‘He invaded our private lives and we are sickened by it.’
Mediterranean Shipping Company (MSC) has since apologised to Paul and Janet and say they have taken the allegations ‘very seriously’.
Paul’s iPhone was recovered and sent back to him in the post. He said MSC also paid for his £300 replacement phone purchased on Ebay.
In emails to Janet, an MSC customer services worker said following a ‘swift and proactive investigation’ the phone was retrieved from the individual.
The crew member in question was ‘escorted off the ship’, sacked and ‘will never work for MSC again’, the company said.