UK

Mother banned from flying Ryanair after ‘assaulting’ staff member

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Mother banned from flying Ryanair after 'assaulting' staff member
Adedoyin Abiodun denies all allegations of assault and says her household are ‘victims’ (Picture: Shutterstock / Rebius)

A mother-of-two has been banned from flying with for all times after she was accused of assaulting a member of staff.

Adedoyin Abiodun was flying to Bordeaux with her household to rejoice her cousin’s birthday when a difficulty over precedence boarding spurred a heated confrontation during which police have been known as.

The mother-of-two missed her household vacation and might by no means fly with Ryanair once more.

However, she denies allegations of assault, claiming staff have been a ‘mad mob of hooligans’ who handled her ‘like a criminal’ for no cause.

On Friday 23 August, Mrs Abiodun and her husband realised they’d overpacked for his or her financial institution vacation away and went to the Ryanair web site to ebook precedence so they might take further suitcases.

The couple declare the web site crashed and wasn’t exhibiting them to be precedence clients, however they assumed it had labored as a result of Ryanair had taken the cash for precedence boarding.

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Along with their daughter, son and son’s girlfriend, they rushed to Stansted Airport to catch their flight to France.

But once they bought to the entrance of the precedence queue, they have been informed by a Ryanair staff member that they’d solely booked precedence for his or her return flight and have been despatched to the again of the non-priority buyer queue.

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The email sent to Adedoyin Abiodun
The electronic mail despatched to Adedoyin Abiodun from Ryanair said she was ‘hereby prohibited from flying with Ryanair again’ (Picture: Adedoyin Abiodun)
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The email sent to Adedoyin Abiodun from Ryanair
The electronic mail initially included an incorrect date (Picture: Adedoyin Abiodun)

There, they have been approached by a feminine Ryanair staff member who ‘aggressively’ informed them they needed to put their luggage within the maintain as they weren’t precedence.

Speaking to Metro.co., Mrs Abiodun, who works as an impartial journey agent, says the household have been made to really feel like they’d ‘committed a crime from the off’.

She stated: ‘She was so abrupt, so unprofessional. So simply so horrible, proper from the the off.

‘She was just so unfriendly. I’ve by no means seen something prefer it in my life.

‘She was form of being aggressive to all of us however specifically to me.

‘I simply felt she was directing some form of anger or hatred in direction of me, proper from the off.

‘I don’t even know her. I don’t know what I’ve come to, to upset her a lot. So, yeah, it didn’t match.’

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When Mrs Abiodun’s husband requested in the event that they have been required to pay extra cash to retailer their luggage within the maintain, the Ryanair employee confirmed this was the case.

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PRAGUE, CZECH REPUBLIC - JULY 29: Boeing 737-800 of Ryanair take off from PRG Airport in Prague on July 29, 2017. Ryanair is the Irish lowcost company.; Shutterstock ID 698985880; Purchase Order: -
Mrs Abiodun says her household have been made to really feel like they’d ‘committed a crime from the off’ (Picture: Shutterstock / Rebius)

Mrs Abiodun’s husband bought out his card to pay, however informed her that ‘if she needed extra money, this wasn’t the best way to go about it’.

The staff member allegedly then started ‘shouting and screaming that he was getting in her personal space and that she was doing her job’.

The household deny he had entered her private house.

But following a tense change of phrases, the staff member allegedly turned upset and broke down in tears.

Mrs Abiodun says it was at this level that the Ryanair employee accused her of ‘slapping’ her.

She has denied all accusations of assault, saying: ‘I said, how would I? I haven’t touched her. How did I slap her?

‘We haven’t made bodily contact.There was no slap in anyway.’

After the accusation was allegedly made, the journey agent claims a gaggle of Ryanair employees crowded round them and all confirmed they’d seen the slap happen.

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London Stansted Airport international airport, an airport with more than 25.000.000 passengers in 2017 that is serving mainly the city of London and Essex county. It is a hub for Ryanair as the main user operator, easyJet, Jet2.com, Thomas Cook Airlines and TUI Airways. The airport is owned by Manchester Airports Group. The airport has an important history as it was opened as an airfield in 1943 and was used during the Second World War for RAF. (Photo by Nicolas Economou/NurPhoto)
The incident occurred at Stansted Airport in London (Picture: NurPhoto/PA Images)

Mrs Abiodun says one staff member made ‘rude faces’ at her, however was reprimanded by one other who informed him he couldn’t behave that approach in entrance of a buyer.

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The mother-of-two was compelled to overlook her flight when the police have been known as.

She was not arrested, however her husband, who had booked the journey, later acquired an electronic mail stating that she was banned for all times from all Ryanair flights.

She couldn’t afford one other flight and spent the financial institution vacation weekend by herself at dwelling whereas her household celebrated her cousin’s 60th birthday in France.

Mrs Abiodun says her household are ‘victims’ within the state of affairs and has slammed Ryanair for ‘lying’ and treating her ‘with no respect’.

She stated: ‘I am amazed that they really expected me to come back and book with them after they way they’ve handled me and my household and utterly ruined our household vacation.

‘I am completely overcome with grief every time our family holiday is mentioned.’

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Speaking concerning the incident Ryanair spokesperson stated: ‘The gate brokers of this flight from London Stansted to Bordeaux (23 August) requested police help throughout boarding after a passenger turned disruptive.

‘The security and luxury of our clients, crew and plane is our primary precedence.

‘This passenger has been banned from flying with Ryanair again and this is now a matter for local police.’

A spokeswoman from Essex Police stated: ‘We have been known as round 4.30pm on Friday 23 August with studies of an altercation on the Passenger Terminal of Stansted Airport.

‘It was reported {that a} passenger had verbally abused and assaulted a member of staff by pushing them, inflicting no damage.

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‘Officers arrived and a neighborhood decision was agreed.

‘The passenger was spoken to and eliminated from the airport.

‘No arrests were made.’

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